Refund Policy

At Engo, we pride ourselves on customer satisfaction. You may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery

We will gladly give you a full refund, excluding the original shipping cost. Any orders returned and received after 30 days from the delivery date are subject to replacement only at the discretion of Engo. We do not charge re-stocking fees. Your only cost for returning Engo items  is the cost of shipping it back to us.

To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request with your original order number and reason for the return. We will email you a RMA number and details on where to send the returned item/s. 

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive. 

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